MySainsburys Customer Support

Customer support is an essential part of the MySainsburys experience. It helps ensure employees can efficiently resolve issues related to their accounts, payroll, work schedules, and other Ask HR functions. This guide provides an overview of the support channels available for MySainsburys users.

MySainsburys customer support ask hr

Contacting Customer Support

Phone Support

MySainsburys provides dedicated phone support for various inquiries. Below are the available numbers:

  • General Support: For general inquiries, you can reach customer support at 0800 707 6242.
  • IT Support: For technical issues, such as login problems or website access, call 0345 603 2282.
  • HR-related Queries: For issues related to payroll, benefits, or other HR matters, contact your HR department directly or reach them via the employee portal.

Operating Hours:
Support lines are typically available Monday to Friday, 9 AM to 5 PM. It is advisable to call during non-peak hours, such as early mornings or late afternoons, to avoid long wait times.

Email Support

If you prefer to contact support via email, MySainsburys offers the following channels:

  • General Inquiries: Support can be reached through the portal’s contact form.
  • Payroll and HR: Specific inquiries related to payroll can be sent to the HR support email provided during onboarding.

Expected Response Times:
Email support typically responds within 24 to 48 hours. If your issue is urgent, it’s recommended to follow up via phone.

In-Store Assistance

For issues that cannot be resolved online or over the phone, employees can visit a local Sainsbury’s store. The in-store customer service desk can assist with:

  • Accessing pay-related documents.
  • Verifying employee account information.
  • Addressing non-urgent HR concerns.

Store representatives are trained to handle employee-related inquiries and can provide immediate support or escalate issues to HR.

Online Resources

Help Center

The MySainsburys Help Center provides a wealth of information to help resolve common issues:

  • FAQs: A comprehensive list of frequently asked questions covering topics like login issues, payroll inquiries, and work schedule management.
  • Troubleshooting Guides: Step-by-step instructions to fix common technical issues like password resets and login failures.

To use the Help Center effectively, simply visit the portal’s help section, where you can search for answers or browse by category.

Live Chat

MySainsburys also offers live chat support on the portal for quick assistance.
How to Initiate Live Chat:

  1. Log into your MySainsburys account.
  2. Look for the live chat icon, usually found in the bottom right corner of the page.
  3. Click on the icon to start a chat session with a support agent.

Live Chat Availability:
Live chat is typically available during business hours (9 AM to 5 PM), Monday through Friday.